Customer Stories

Customer Profile: Lonny Lofts

Our customer Lonny Lofts started trucking a few months after graduating high school in 1980. In 1982, he bought his first Western Star truck, a 1970 with a 318 Detroit Diesel Engine. He and his father went to the Western Star factory in 1984 to watch the trucks being built, and his dad ended up ordering a new one when they got back from that trip.

Through the years, Lofts has owned all the other major brands of heavy trucks, but he always goes back to Western Star. In his experience, they have “always been the toughest, most reliable and lowest cost per mile to operate of any trucks I have had,” he told our staff. “Western Star has the best factory support of any truck I have had.”

Recently, Lofts and his wife Pam purchased a 2018 Western Star, which is the 6th Western Star out of 13 trucks he has owned. He purchased from Pacific Power Group: “…because of the outstanding service I have received from you all!!!”

A Truck for the Toughest Challenges

Loft’s truck has been spec’d for use on the Dalton Highway, which runs through Alaska’s harshest conditions. Western Star Trucks were designed for the British Columbia logging industry, then expanded to service the oil fields of Alberta, making them perfect for Alaska’s environment. Everything about them is the heaviest of Heavy Duty!

Vehicle Specs

Vehicle: 2018 Western Star
Engine: Detroit Diesel’s 600 HP DD16 provides more than enough power to handle the mountains
Cab: The Galvanealed Steel Severe Duty Cab with extra wide mounts provides the quietest ride available
Sleeper: 68” StarLight sleeper provides all the comforts of home while on the road
Insulation: Western Star’s Premium Insulation Package keeps drivers warm in sub zero temperatures
Custom Paint: a four-color custom paint job sure does turn heads as she goes down the road!

Customer Kudos

About his continuing experiences with Pacific Power Group, Lofts said, “Your employees are very, very polite, professional, and courteous. They completely understand the burden downtime places on an owner-operator. They always get my truck in and repaired as quickly as possible. Your facility is always spotless, your employees are clean, they keep my truck clean inside when they are working on it. They listen when I’m having trouble. I feel like I am treated like family when I’m there. You guys always go the extra mile and I really appreciate it. Thank you!”

 

Pacific Power Group On-Highway Team

Our On-Highway team knows heavy trucks. We represent only the best quality parts and accessories, and with our strong partnership with Western Star, we can bring deep knowledge and expertise for the brand with the best factory support available. Our decades of experience show through our ability to provide the right truck configured exactly for your operation. Contact us to start the discussion about engineering the right truck for you.

More about Western Star
More about On-Highway Products and Services
View Our Truck Inventory