Return Policy

Product and parts being considered for return must be in “like new” re-sellable or returnable (to manufacturer) condition. The products and parts must include all original packaging. Stocking parts (non-special order) that meet these criteria can be returned for full credit up to 30 days after purchase.

After 30 days, it is up to Pacific Power Group’s discretion whether to accept a return. No electrical items will be accepted for return. For special order items, the manufacturers have additional unique qualifiers that need to be considered in addition to those above and all returns are subject to manufacturer’s final inspection.

Once we receive your item, we will inspect it and if your return is approved, we will initiate a refund to your credit card (or original method of payment). You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you have an issue with your purchase, we will replace the item with an equivalent or, at Pacific Power Group’s discretion, give you a refund. Any warranty, written or implied, is limited to the manufacturer’s limited warranty.

Please contact a Parts Specialist or your designated contact at a Pacific Power Group location for further details and to answer any questions.