Shipping & Return Policy

Standard Ground Shipping Rates & Eligibility

        • Orders Less than $250 (before freight & handling): $12.50 flat rate shipping & handling
        • $250 or greater: Free Ground Shipping to addresses in the continental United States. Variable rates apply for alternative shipping methods. Shipments to Alaska, Hawaii, or U.S. Territories are not eligible for the Free Ground Shipping offer. Core charges, shipping and handling charges, fees, and taxes are not included in the calculation of order total.
        • Freight (LTL) orders are ineligible for free or flat-rate shipping offers, a shipping and handling quote will be provided. 

    Note: Any orders of more than 150lbs will be ineligible for ground parcel shipping and are excluded from free or flat-rate shipping offers. These items (s) will be shipped via LTL Freight and a freight and handling charge applied.

Return Policy

    Product and parts being considered for return must be in “like new,” re-sellable or returnable to the manufacturer’s condition. The products and parts must include all original packaging. Stocked parts that are not special ordered that meet this criterion can be returned for full credit up to 30 days after purchase. After 30 days, it is at Pacific Power Group’s discretion whether to accept a return. No electrical items will be accepted for return. For special order items, the manufacturers have additional unique qualifiers that need to be considered in addition to the above requirements. All returns are subject to the manufacturer’s final inspection. Once we receive your item, we will inspect it and if your return is approved, we will initiate a refund to your credit card or original method of payment. You will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. If you have an issue with your purchase, we will replace the item with an equivalent or, at Pacific Power Group’s discretion, give you a refund. Any warranty, written or implied, is limited to the manufacturer’s limited warranty. Please contact a Parts Specialist or your designated contact at a Pacific Power Group location for further details and to answer any questions.