The Novel Coronavirus (COVID-19) is having an immense impact in our communities.
Our primary concern is for the safety of our team members and customers.
Currently, we are operating as normal except for in-person training (tentatively suspended until 2021).
We continue to monitor the situation at all of our locations and will provide updates as necessary.

Shipping & Return Policy

Standard Ground Shipping Rates & Eligibility

  • Order Total Less than $200: $8.00 flat rate shipping
  • $200 or greater: Free Ground shipping to addresses in the continental United States., variable rates apply for alternative shipping methods. Shipments to Alaska, Hawaii or U.S. Territories are not eligible for Free Shipping offer. Core charges, shipping and handling charges, fees and taxes are not included in the calculation of order total.
  • Freight (LTL) orders are ineligible unless otherwise specified.
  • Note: Any single item that is in excess of 150lbs or a total order (packaged) in excess of 250lbs will be ineligible for ground shipping and is excluded from free or flat rate shipping offers. These item(s) will be shipped via LTL Freight. We may contact you prior to fulfilling your order if it exceeds ground shipping weight requirements or feel free to contact us directly.

    Return Policy

    Product and parts being considered for return must be in “like new,” re-sellable or returnable to the manufacturer’s condition. The products and parts must include all original packaging. Stocked parts that are not special ordered that meet this criterion can be returned for full credit up to 30 days after purchase. After 30 days, it is at Pacific Power Group’s discretion whether to accept a return.

    No electrical items will be accepted for return.

    For special order items, the manufacturers have additional unique qualifiers that need to be considered in addition to the above requirements. All returns are subject to the manufacturer’s final inspection.

    Once we receive your item, we will inspect it and if your return is approved, we will initiate a refund to your credit card or original method of payment. You will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable.

    If you have an issue with your purchase, we will replace the item with an equivalent or, at Pacific Power Group’s discretion, give you a refund. Any warranty, written or implied, is limited to the manufacturer’s limited warranty.

    Please contact a Parts Specialist or your designated contact at a Pacific Power Group location for further details and to answer any questions.