Customer Stories

Boost Your Generator Service Program

Boost Your Generator Service Program - Pacific Power Group

A well-planned power generation service program is vital to ensure that power is available at a moment’s notice in the event that an emergency strikes.  Diesel power generation systems can last as long as 30,000+ hours, but need regular maintenance to function properly. Outages for mission-critical facilities such as data centers and hospitals can be costly and potentially life threatening, which makes a dedicated and experienced service partner crucial to the success of your system. Here are three ways that Pacific can help increase efficiency in your operations and potentially lengthen your generator’s life cycle:

1. A Complete Source for All Service Needs

Pacific’s service department offers complete system solutions, maintaining optimal performance of your engine-generator, fuel tanks, transfer switches and all ancillary equipment.  Our EGSA Certified technicians are experts in servicing power generation systems of all brands, including MTU Onsite Energy, Cummins, Generac, Caterpillar, and Kohler. Our wide range of power generation system services are designed to offer maximum value and keep your system operation at peak performance. We also offer thermal image inspections, fuel polishing, fluid sampling, load banking and confidence testing as valued added components to our standard maintenance offerings.

2. Using Technology to Save Time

With our proprietary PM Tracker maintenance management software, we’re able to schedule each individual piece of your power generation system with its own unique maintenance plan and review instantly updated information about your generator system. We take care of preventative maintenance planning for you – saving you time, identifying potentially costly issues faster and providing proactive planning that can extend the life of your power system.

3. Unmatched Response Capability

As one of the largest generator service providers in the Pacific Northwest, Pacific Power Group has an unmatched ability to respond to your service needs – at any hour of the day or night. We have one of the largest teams of highly-trained and certified service technicians, and fully-stocked service vehicles that give us an unparalleled ability to respond to our customers’ service needs. Afterhours emergency phone calls are answered by a live person and returned within minutes by a dedicated member of our power generation team.  In most cases our technicians can be onsite within two hours or less of receiving an initial call, 24 hours per day.